FAQS
Please see our house rules and commonly asked questions below. If you can't find answers you need, get in touch - studio@hartfieldhub.com
BOOKING AND PAYMENT
How do I book a studio?
Check availability and book online through our booking page. Your booking is confirmed once it's paid in full. Slots are first come, first served, so an unpaid booking can be taken by someone else.
When do I pay?
In full when you book. We can't open the studio for an unpaid session. Anything added on the day, like overtime, extra equipment or refreshments, is paid by card before you leave.
Are your prices inc or ex VAT?
All our prices include VAT.
Is there a minimum booking?
Yes. The minimum booking is 3 hours for both studios. Setup and pack-down are part of your booked time, so make sure you book enough.
Do you offer day rates?
Yes. A full day is 10 hours: £850 for Studio 1 and £600 for Studio 2. Book two or more consecutive days and you get 20% off every day, so each day costs £680 in Studio 1 and £480 in Studio 2. All prices include VAT.
Do you charge more for late bookings?
Standard hours are 9am to 9pm. Overtime is charged at 1.5x the hourly rate: £127.50/hr for Studio 1 and £90/hr for Studio 2. After 9pm it's 2x: £170/hr for Studio 1 and £120/hr for Studio 2. All prices include VAT.
Can I get a VAT invoice?
Yes. If you have not yet received a VAT invoice, send us an email at studio@hartfieldhub.com.
Cancellations and changes
What's your cancellation policy?
Cancel 7 days or more before your start time for a full refund. Cancel within 7 days for a 50% refund. Cancellations and no-shows within 48 hours of your start time aren't refunded, and the booking can't be transferred.
Can I move my booking to another date?
Yes. Moving a booking follows the same timings as cancelling:
- 7 days or more before your start time: free
- Less than 7 days but more than 48 hours before: a fee of 50% of your original booking
- Within 48 hours: a fee of 100% of your original booking, so you’re paying again for the new date
What if you have to cancel?
If something outside our control stops us opening, like a flood, fire or power cut, we'll move your booking or refund your hire fee.
On the day
Is setup and pack-down time included?
Setup and pack-down are part of your booked time. You and your team need to arrive and leave within your slot, so book extra time either side if you need it.
Can I arrive early?
Only if you've booked that time. Access is limited to your booked hours. If you need longer to set up, add an hour to your booking.
What if we run over?
Overtime has to be agreed with the Studio Manager in advance and depends on the next booking. It's charged in full hours from when the last person leaves, so running 10 minutes over is charged as an hour. Overtime is 1.5x your hourly rate between 9am and 9pm, and 2x between 9pm and 9am. If an overrun delays the next client, you'll cover any refund or compensation we have to pay them.
What should I do when I arrive?
Check the studio and equipment before you start and tell a member of staff about any damage or faults. Anything not reported before the shoot starts is treated as being in good working order.
What do I need to do before I leave?
Leave the studio as you found it. Bag all rubbish and put equipment back where it came from, or gather it in one place for us to check. If the studio is left untidy there's a £50 cleaning charge, rising to £150 if your session ends after 8pm. Extra cleaning or repainting for things like glitter, paint or oil is charged on top.
Is the studio soundproof?
No. The studios have acoustic treatment but aren't soundproof, so you may occasionally pick up sirens, rain, planes or traffic. We can't offer refunds for audio affected by outside noise.
Is there CCTV?
Yes, in the studios and communal areas, but not in toilets or changing rooms. We use it for security and to record start and finish times for billing.
Equipment
What equipment is included?
Every booking includes 2 lights and the rest of our kit list for free, from modifiers and C-stands to polyboards, plinths, clothing rails and a steamer. A few larger items carry a small charge. See the full list on our Equipment & Extras page.
Can I hire extra lights?
Yes. Extra lights are £30 each. Add them when you book so we can have them ready.
Can someone help me set up the lighting?
Yes. Our lighting setup and pack-down service is £50, with a member of the team on hand to help. If you haven't booked it but need our help during your session, we may charge for it afterwards.
Can I bring my own equipment?
Yes. Bringing your own equipment is not a problem. Please ensure it is all operating safely.
Do you have paper backdrops?
Yes. Colorama paper backdrops are £30 per roll, per day. Get in touch to see which colours we have. Need a colour we don't stock? We can order one in for £90 a roll, subject to availability, with at least 7 days' notice.
What power is available?
Each studio has multiple 13A sockets with plenty of extension reels on hand.
We also have two 32A 20m extensions, a 16A to 13A splitter.
What happens if something gets damaged?
The person named on the booking is responsible for any damage to the studio or equipment caused by them or their team. We'll charge the card on the booking or send an invoice, payable within 3 days. If you're not confident using a piece of kit, ask us or book our setup service.
STUDIO RULES
Can we use haze, smoke or candles?
Only with our written consent in advance. Let us know when you book and we'll confirm.
Can we use glitter, paint or confetti?
Talk to us first. Extra cleaning or repainting caused by glitter, paint, oil or similar is charged on top of your booking.
Can we paint the cove?
Not without our written consent. Cove clean-up or repair is £150, and a full cove repaint starts from £500. These are charged after your booking if they're needed.
Can we drink alcohol?
Only with our written agreement in advance. Let us know when you book, and don't bring alcohol until we've confirmed in writing. It must be managed responsibly on the day.
Can we bring food?
Yes, you can bring your own food, but it must stay within the studio you've hired. Anything set up outside your studio will be charged. If you want to bring alcohol, let us know in advance and wait for our written confirmation. Refreshments are also available to buy on site.
Can I bring my dog or other animals?
Yes, with our written consent in advance. One named person must be responsible for the animal throughout, and it must be on a lead in communal areas. You're liable for any damage or injury it causes, and any extra cleaning is charged to the card on the booking.
Can children be on set?
Yes. Under-18s must be supervised by a parent, guardian or responsible adult at all times. You're responsible for any child performance licences required. We follow a strict safeguarding policy.
Do I need insurance?
We don't require public liability insurance. We do recommend you have your own insurance for your equipment and team, as we aren't responsible for loss, damage or theft of your property.
Can I leave equipment overnight?
We don't usually offer storage. In some cases we can arrange short-term storage at £50 per day, subject to space. We can't insure anything left overnight.
What happens to lost property?
We keep it for 30 days. We can post items back to you for a postage and admin fee. Anything left for more than four weeks, including Colorama rolls, is disposed of.
GETTING HERE
Where are you?
1st floor, 12-14 Hartfield Road, Wimbledon, London SW19 3TA. We're a minute's walk from Wimbledon Station, served by South Western Railway, Thameslink, the District line and the tram. Buses 57, 93, 131, 200 and 219 (and the N87 at night) stop right outside at Wimbledon Station Stop L on Hartfield Road. Our entrance is at the rear of the building by the loading dock: look for two white doors with our logo.
Is there parking?
We don't have on-site parking. You can use the loading bay directly outside the studio for up to 20 minutes to load and unload your kit. The nearest car parks are Hartfield Road Car Park (SW19 3TB) and Wimbledon Bridge Car Park (SW19 7NW).
Is the building step-free?
No. Our studios are on the first floor, up one flight of stairs, and there's no lift on site. If you or anyone in your group has access needs, contact us before you book and we'll talk through what we can do.
What facilities are there?
Wi-Fi, toilets, a kitchenette and a make-up area with a Hollywood mirror, full-length mirror, clothing rails, steamer and iron.
Do the studios get natural light?
Yes. Both studios have large south-west facing windows, so they get lots of natural light, especially in the afternoon. Both can also be fully blacked out.
Events and classes
Can I hire the studio for an event?
Yes. Hire both studios together for up to 120 guests standing. On their own, Studio 1 holds up to 70 standing and Studio 2 up to 50. Audio and lighting kit is available on request. Alcohol needs our written agreement in advance.
Can I run a regular class or workshop?
Yes. Instructors run regular sessions here, from Pilates and sound baths to life drawing. If you're interested in a regular slot, get in touch and we'll talk you through rates and availability. We also run our own in-house classes, and we'd love to hear from instructors who want to join our team.
How do I book a community class or event?
Every class and event on our What's On page has its own booking link. Most are run by our resident instructors and hosts, so you book with them directly.
Still have a question?
Shoot us an email at studio@hartfieldhub.com and we'll try get back to you as soon as possible.