Terms of Service

These terms form a legally binding contract between you and Hartfield Hub Ltd for every studio booking. Please read them before you book. By making a booking or paying for one, you confirm that you have read, understood and agree to them.

About these terms
Who we are.

Hartfield Hub is run by Hartfield Hub Ltd, a company registered in England and Wales (company number 16880063). Our registered office is 12-14 Hartfield Road, Wimbledon, London SW19 3TA. In these terms, "we", "us" and "our" mean Hartfield Hub Ltd.

Who you are.

"You" means the person or company named on the booking. If you book on behalf of a company or another person, you confirm that you have the authority to accept these terms for them, and you and they are each fully responsible under these terms.

Words we use.

Booking: a confirmed hire of one of our studios for a set date and time.
Booked Time: the start and finish time shown on your booking confirmation.
Studio: the studio you have booked, including its equipment, furniture and the cove.
Hire Fee: the amount you paid for your Booking, not including extras.
Your Group: everyone who comes to the Studio as part of your Booking, including your team, crew, models, guests, suppliers and anyone else you invite.
In writing: includes email.

These terms cover studio hire only. Tickets for our classes and events are covered by the terms shown when you buy them.

1. Booking and payment
1.1 You must pay the Hire Fee in full when you book. A Booking is only confirmed once we have received full payment.
1.2 Studio time is offered on a first-come, first-served basis. We do not hold unpaid time, and it may be booked by someone else.
1.3 We will not open the Studio for a Booking that has not been paid in full.
1.4 All prices on our website include VAT at 20%.
1.5 Any extra costs during your Booking, such as overtime, extra equipment, consumables or refreshments, must be paid by card before you leave. If they are not paid before you leave, we will send you an invoice and payment link, which you must pay immediately.
1.6 Any charges that arise after your Booking, such as cleaning, cove or damage charges, will be invoiced to you. Before invoicing, we will email you a breakdown of the charges and any supporting photos. You must pay within 3 days of the invoice date.

2. Hire times and overtime
2.1 The minimum Booking is 3 hours, for both studios.
2.2 You and Your Group may only use the Studio during your Booked Time. Everyone must arrive and leave within it.
2.3 Setup and pack-down are part of your Booked Time. You are responsible for booking enough time for both.
2.4 Your Booking ends when the last person in Your Group leaves the Studio. We record start and finish times on CCTV, and these records will be used to calculate any overtime.
2.5 Overtime must be agreed with the Studio Manager in advance and is only available if the Studio is free.
2.6 Overtime is charged in full hours. Running over by any amount, including 10 minutes, is charged as a full hour.
2.7 Overtime is charged at:

1.5x the standard hourly rate between 9am and 9pm
2x the standard hourly rate between 9pm and 9am

2.8 If you run over without our agreement and this delays the next booking, you must pay any refund or compensation we have to give that customer, in addition to the overtime charge.

3. Cancelling and rescheduling
3.1 To cancel or reschedule, you must email studio@hartfieldhub.com. A cancellation or change only takes effect when we receive your email, and we use the time we receive it to work out any refund or fee. Phone calls, texts and social media messages do not count.
3.2 If you cancel, we will refund the Hire Fee as follows:

(When we receive your email - Refund amount)
7 days or more before your start time - 100% booking fee
Less than 7 days but more than 48 hours before - 50% booking fee
Within 48 hours, or if you do not turn up - No refund

3.3 If you move your Booking to another date or time, the same timings apply:

(When we receive your email - Rescheduling fee)
7 days or more before your start time - Free
Less than 7 days but more than 48 hours before 50% of the Hire Fee
Within 48 hours - You can't reschedule. Clause 3.2 applies as a cancellation.

The new date depends on availability. If you later cancel the new date, clause 3.2 applies to it as if it were the original Booking.
3.4 Bookings cannot be transferred to another person or company.
3.5 Refunds are paid to the card used for the Booking, within 14 days of us receiving your cancellation.
3.6 Because each Booking is for a specific date and time, the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. Our cancellation terms above apply instead.

4. Using and leaving the studio
4.1 You must not alter, decorate, paint or fix anything to the walls, ceiling, floor or cove without our written consent.
4.2 Food and drink must stay within the Studio you have hired. Anything set up outside it, including in shared areas, will be charged.
4.3 Any electrical equipment you bring must be safe and in good working order.
4.4 You must leave the Studio as you found it. That means bagging all rubbish and putting all equipment back where it came from, or gathering it in one area for us to check.
4.5 We will charge the following if they are needed after your Booking:
Charge - Amount
Studio left untidy (rubbish not bagged or equipment not returned, see clause 4.4) - £50
Studio left untidy, Booking ended after 8pm (out-of-hours cleaning) - £150
Cove clean-up or repair - £150
Cove full repaint - From £500
4.6 The charges in clause 4.5 reflect our actual costs of cleaning, repairing and repainting. Extra cleaning or repainting caused by heavy mess, such as glitter, paint, oil, heavy soiling or marks on the walls, is charged on top of the fees in clause 4.5, at our actual cost.
4.7 You may use our loading bay, directly outside the studio, for up to 20 minutes to load and unload.
4.8 You must not park in the loading bay. Once you have unloaded, you must move your vehicle to a nearby paid car park. We are not responsible for any parking ticket, fine or clamping charge you or Your Group receive.

5. Damage and responsibility
5.1 You must check the Studio and equipment when you arrive and tell a member of staff about any damage, faults or safety issues before you start. If you do not, the Studio and equipment will be treated as being in good condition and working order at the start of your Booking.
5.2 You are responsible for any loss of, or damage to, the Studio, our equipment or the building caused by you or Your Group during your Booking. We will invoice you for the reasonable cost of repair or replacement under clause 1.6.
5.3 You agree to cover us for any claims, losses, costs and expenses (including reasonable legal fees) that arise from an accident, injury or damage caused by you or Your Group, or from your use of the equipment, except where it was caused by our negligence.
5.4 If you or Your Group cause injury or damage to anyone else, including other customers, you are responsible for it.
5.5 CCTV. CCTV operates throughout the building for safety and security. It covers the studios and shared areas, but not toilets or changing areas. We may use footage as evidence in any dispute about damage, theft or overtime. Our Privacy Policy explains how we handle footage.

6. Conduct and safety
6.1 Illegal drugs. We have a zero-tolerance policy. If anyone in Your Group has, uses or supplies illegal drugs on the premises, we will end your Booking immediately with no refund.
6.2 Alcohol. You must tell us in advance if you want to bring alcohol, and you may only bring it once we have agreed in writing. It must be managed responsibly.
6.3 Flames, smoke and haze. Candles, open flames, smoke and haze are not allowed without our written consent.
6.4 Animals. Animals are only allowed with our written consent in advance, and we may refuse any animal. One named person must be responsible for the animal at all times, and it must be kept on a lead in shared areas, hallways and entrances. You are responsible for any injury or damage it causes. Any mess must be cleaned up straight away, and any extra cleaning will be charged under clause 1.6.
6.5 Children. Anyone under 18 must be supervised by a parent, guardian or responsible adult at all times. You are responsible for getting any child performance licences and permissions the law requires. Our staff will report any concern about a child's safety or welfare to the Studio Manager and the relevant authorities.
6.6 Capacity. You must not exceed the capacity of the Studio: 70 people standing in Studio 1, 50 in Studio 2, or 120 across both.
6.7 Staff instructions. You and Your Group must follow any reasonable instruction from our staff, including on safety.
6.8 Permitted use. You may only use the Studio for the purpose described in your Booking. Adult content, illegal activity, and anything that would breach our insurance or licences are not allowed unless we have agreed in writing. We may refuse or end a Booking, without a refund, if this clause is broken.
6.9 Health and safety. You are responsible for the health and safety of Your Group, for rigging your own equipment safely, and for carrying out any risk assessment your activity needs, including for stunts, work at height, haze or special effects.

7. Sound
7.1 Our studios have acoustic treatment but are not soundproof. We are not responsible for outside noise such as sirens, traffic, aircraft or rain, and we do not give refunds or compensation for recordings affected by it.
8. Events outside our control
8.1 We are not responsible for failing to provide your Booking because of events outside our reasonable control, such as flood, fire, power or internet failure, strikes, war, terrorism, government restrictions or pandemics. If this happens, we will offer to move your Booking to another date or refund the Hire Fee. That is the full extent of our responsibility in these circumstances.

9. Our liability and insurance
9.1 We are not liable for any loss of profit, loss of business or any indirect loss, or for any loss or expense arising from using, or being unable to use, our equipment. If our equipment fails during your Booking and we can't replace it, we will refund a fair part of any fee you paid to hire that equipment.
9.2 Our total liability to you for any Booking will not be more than the Hire Fee you paid for it.
9.3 We are not responsible for any loss, damage or theft of property belonging to you or Your Group, except where caused by our negligence or breach of these terms. We do not require public liability insurance for shoots, but we recommend you have your own insurance for your equipment and your shoot. For events, you must have public liability insurance of at least £2 million that covers your event and Your Group, and show us proof if we ask. We cannot insure anything left at the Studio overnight.
9.4 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. If you are a consumer, nothing in these terms affects your legal rights.

10. Storage and lost property
10.1 We do not usually offer storage. In some cases we can arrange short-term storage at £50 a day, subject to space and agreed in writing.
10.2 We keep lost property for 30 days. We can post items back to you for the cost of postage plus an admin charge.
10.3 Anything left at the Studio for more than 4 weeks, including Colorama rolls, will be disposed of, unless we have agreed otherwise in writing.

11. Ending a Booking
11.1 We may end a Booking immediately, without a refund, if you or anyone in Your Group seriously or repeatedly breaks these terms, puts anyone's safety at risk, carries out illegal activity, or deliberately damages the Studio. You must still pay any charges due under these terms.

12. General
12.1 These terms, together with your booking confirmation, are the whole agreement between you and us about your Booking. Anything we agree that changes them must be in writing.
12.2 If a court decides that any part of these terms cannot be enforced, the rest of the terms will still apply.
12.3 If we do not enforce a term straight away, we can still enforce it later.
12.4 Only you and we have rights under this contract. No one else can enforce any of its terms.
12.5 We may update these terms from time to time. The version on our website when you make your Booking is the one that applies to it.
12.6 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
12.7 Questions about these terms: email studio@hartfieldhub.com or call +44 (0)20 4514 9104.
12.8 Complaints. If you're unhappy with anything, please email studio@hartfieldhub.com first. We will reply within 14 days and do our best to put it right.

Last updated: 6th November 2026.